Ordering Information

Satisfaction Guaranteed!
If you are unsatisfied with your purchase, you may return it for an exchange, credit, or refund. This guarantee does not cover special requests requiring photocopying, engineering aids, or electronic download products.

Drop us a line!
Your satisfaction is our goal, and your ideas and suggestions are important to us! Drop an email to one of our customer service representatives anytime.

Return Policy
To ensure our customers receive prompt and proper credits for products returned to SAE in saleable condition, the returns form included in the shipment must be completed and accompany the return.

1. Print products must be returned within 30 days of invoice date.

2. CD-ROM, software, or video products must be returned within 30 days of invoice date. Product must be in original shrink-wrapped package (unopened). SAE does not accept returns of any CD-ROM, software, or video products that have been opened.

3. SAE does not accept returns on downloadable documents, faxed documents, or web products.

4. SAE does not accept returns of magazines, photocopies or quantity purchases of print products.

5. SAE does not accept returns of referee materials or engineering aids.

6. University Bookstores may return unused print products within six months of invoice date. Returned products must be received back in saleable condition to receive credit. SAE will notify you within 30 days of the return if the condition of the products are not saleable. If you wish to have the damaged products returned to you, an additional shipping charge will be incurred or you may provide a UPS account number.

7. Shipping fees will only be refunded if the return is due to an SAE error.

8. No returns are accepted from bookdealers, distributors, or resellers. All sales are final unless the product is damaged.

Easy Ordering Options

• Order online
  Click on the "Add to my order" button next to the product(s) you want. The button looks like this:
  

  You can view the contents of your order anytime by clicking the Shopping Cart link at the top of any page.

  While viewing your order, you can remove items you don't want, change quantities of any items you've selected, or erase all the contents of your order. When you're ready to check out, click the "Check Out" button on the "My Shopping Cart" screen. You will be prompted to log in if you are not logged in, and then you will be prompted for shipping and payment information so that we may process your order.

• Call a customer service representative
  Want to talk to a human? Call one of our helpful customer service representatives at 1-877-606-7323 (U.S. and Canada only) or 724/776-4970 (outside the U.S. and Canada), Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern time. For speediest service, let us know you are ordering from the website, Dept. 4195.

• Fax your order
  You can fax your order to 724/776-0790. Please include the product order number, description, and quantity. You will also need to include payment information: credit card information (number, type, and expiration date), purchase order number, or deposit account number.

• Mail your order
  If you prefer to mail in your order, send it to:

SAE Customer Service
400 Commonwealth Drive
Warrendale, PA 15096-0001
USA

You will also need to include payment information: credit card information (number, type, and expiration date), purchase order number, or deposit account number.

Pricing and Tax
Prices are subject to change without notice. All orders will be shipped at current prices.

Pennsylvania residents are subject to 7% sales tax, Michigan, District of Columbia and Florida residents are subject to 6% sales tax, California residents are subject to 7.25% state sales tax plus applicable county and district tax rates, Georgia residents are subject to 4% state sales tax plus applicable county rates and New York residents are subject to 4% state sales tax plus applicable county and city tax rates. As of 4/1/12, North Carolina sales will be subject to 4.75% state sales tax plus applicable county and local tax rates. Canadian residents are subject to 7% goods and sales tax.

A tax exemption certificate is required for tax-exempt status.

Taxes are not charged for downloaded documents, with the exception of Washington DC and Canada.

Shipping Charges
Shipping charges are based on the weight of the shipment, the shipping address, and the time-frame of delivery (standard, overnight, etc.). The following shipping options are available:

• Standard, overnight, and second day (for orders shipped within the U.S. and Canada).
• International, and international priority (for orders shipped outside the U.S. and Canada).

You will be prompted to select a shipping option when you place your order online.

Payment Options
We accept the following credit cards: VISA, MasterCard, American Express, and Discover. If you want to download a document, you’ll need to prepay by credit card or deposit account.

We'll be glad to send you a proforma invoice if you need one.

Items are not reserved for proformas. All prices are subject to change.

1. Check: US Dollar checks drawn on a US bank only.
   

   Invoice Payments Mail with copy of invoice to: SAE PO Box 79572 Baltimore MD 21279-0572 USA	Membership Renewal Payments mail with membership form to: SAE PO Box 791009 Baltimore MD 21279-1009 USA
   All Other payments - mail to: SAE 400 Commonwealth Dr Warrendale PA 15096-0001

2. Credit Card: American Express, VISA, Mastercard, and Discover cards are accepted

   By Phone:
   Call SAE Customer Service 1-877-606-7323 (US & Canada) or 724-776-4970 (All Others)

   By Fax:
   Fax Invoice and credit card information to 724-776-0790. Please include expiration date and a contact number in the event you will need to be contacted.

   Mail to:
   SAE
   400 Commonwealth Dr
   Warrendale PA 15096
   USA

3. Bank Wire
   Contact Customer Service at 724-776-4970 for additional information to process bank wires. Please fax all documentation and invoice number to 724-776-2449 or mail to Accounts Receivable, 400 Commonwealth Dr, Warrendale, PA 15096 to ensure accurate payment application.

   Please note bank wires will only be accepted in amounts exceeding $500.00. If payment is for an amount less than $500.00 please choose an alternate payment method or contact Customer Service at 724-776-4970.

Delivery and Shipping Options

• Download your documents
  You can download ground vehicle standards, papers, and most AMS documents and Aerospace Standards. Click here for more details on this option! Returns are not permitted with this option.

• Shipping
  Orders received by 3:00 p.m. Eastern Time are processed on the same business day. In-stock items are instantly packed and sent. Requests for materials that are in the process of being printed or for items that are not in stock will be processed as soon as possible. Large-volume orders may require extra time to complete.

  We generally use United Parcel Service (UPS) and the postal system to ship to residential addresses and UPS and RPS to ship to commercial addresses.

  Orders shipped in the continental U.S. generally take 1-7 working days depending on your location. We ship from Pennsylvania; if you're on the west coast, it might take 5-7 days to get your order. Customers on the east coast tend to get their orders in 1-5 days.

  We ship via Air Printed Matter to overseas locations. Packages shipped via this method generally take 2-6 weeks to reach their destination. If you're located far from a major city, your shipping may take a little longer.

• Shipping from Supplier
  Shipping on some Gift products is done by an SAE business partner; these products will have the Stock Status "Shipped from Vendor." In these cases, orders received by 5pm will be shipped by our business partner within 24 hours. In the event of a back order of these products, our partner will try to have your order shipped out within 3 business days, but please allow up to 10-15 business days due to possible backorders with manufacturers.

  For users outside the continental United States ordering these Gift products, be advised that those orders typically take 2-3 additional days for customs preparation and an additional 2 -3 weeks for transit time. (All customs, taxes, and brokerage fees are the responsibility of the consignee. You may be contacted by a UPS or customs brokerage agent to authorize payment of these fees and to enable your package to be released from customs. Packages not claimed in a timely fashion are subject to being returned to shipper at consignee's expense. To avoid this, please respond to all customs agents in a timely manner.)

• Fax Delivery
  When you need information immediately, SAE will deliver your documents by fax transmission. Click here for more details on this option!

• Claims for non-receipt of orders need to be received in writing within three months of invoice date.

Quantity Discounts
Quantity discounts are available for many of our publications. Send email or call a customer service representative at 1-877-606-7323 (U.S. and Canada only) or 724/776-4970 (outside the U.S. and Canada) for more information.

Standing Orders
SAE publishes a number of books and technical papers on a regular basis, enabling you to establish standing orders. By establishing a standing order, you will receive products as soon as they are published. Just send us a purchase order stating the books you would like on a standing order basis. For complete details on what standing order options are available, email a customer service representative, or call us at 1-877-606-7323 (U.S. and Canada only) or 724/776-4970 (outside the U.S. and Canada).

Deposit Accounts
Start an SAE deposit account and save time and money! SAE deposit account subscribers initially deposit a minimum of $750 to their account, and are then assigned an account number. With each purchase, you simply “draw against” the deposit. Deposit account holders receive a 10% discount off the list price of many of our publications and will not be charged shipping costs for domestic orders. A minimum monthly balance of $500 must be maintained. To start your SAE deposit account, call SAE Customer Service at 724/776-4970.

Have a question? Need assistance?

Email a customer service representative or call us at 1-877-606-7323 (U.S. and Canada only) or 724/776-4970 (outside the U.S. and Canada).